This post is part of the 2014 Keynote Vote for The Beat Live 2014, in New Orleans Oct. 6-Oct. 8.
What will you speak about?
The Evolution Of The Customer Experience. I will present to the audience on the how the airline customer experience has changed significantly over the past 100 years, how the airline industry struggles to meet customer's expectations of the sales and service experience, and how technology can help harness and action data providing the ability to aggregate, make insights, and action those insights to enhance the customer's experience through their travel journey across all channels.
Why should the audience listen?
The trend of customer centricity is enabling airlines to leverage technology to deliver personalized services across the entire customer journey while optimizing distribution channels. This has a direct impact and benefit to all customers, included those acquired through corporate travel management.
How will you avoid a sales pitch?
The purpose of this keynote will not be a sales pitch, rather an informative session about how the airline industry is changing to embrace the trends in customer experience and offer the flying public truly personalized experiences throughout the travel journey from inspiration to sharing.
What insight do you want The Beat readers to share in advance, to help you prepare for your presentation?
I want to know what the top three expectations/requests from corporate travelers are in terms of customer experience.
Angelo Contreras is in global product marketing for SabreSonic CSS within Sabre Airline Solutions.