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GUEST: The Cost Of Hidden Costs

The European Commission late last month gave Google two months to improve transparency in flight and hotel pricing. Travelport chief marketing officer Jen Catto writes that the internet giant isn’t the only one under pressure to do so.
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GUEST: Old, New Distribution Capabilities Will Coexist For A While. Get Used To It

Pass Consulting CEO Michael Strauss on New Distribution Capability's advancement, ongoing challenges and the elusive quest for a 'one-stop' shop.
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GUEST: Why Companies Should Stop Targeting 'Carbon Neutrality'

The concept of company-level carbon neutrality can be misleading and a hindrance in the important fight against climate change, writes Advito sustainable collaboration practice lead Julien Etchanchu.
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GUEST: Time To Reinvent Airline Payments

Eric Léopold, former director of financial and distribution systems transformation for the International Air Transport Association and now managing director of airline consultancy Threedot, calls for an "airline customer account" payment model.
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GUEST: Introducing The 'Transparent Aircraft Act Of 2021'

Aash Shravah advocates for better aircraft disclosures, as once-grounded 737 Max aircraft return to service.
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GUEST: Advito's Kusto Asks, Do Hotels Realize An Opportunity Is Slipping Away?

Advito senior director and global hotel practice lead Laura Kusto advocates for equitable dynamic pricing as the antidote for annual hotel requests-for-proposals tedium.
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GUEST: Festive Road's Krau On Demonstrating Online Booking Tool Value

In the Covid-19 era and beyond, online booking tools need to rethink service delivery across the three Cs: content, customer experience and control, writes Festive Road's Aurélie Krau.
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GUEST: IBS Software VP On NDC Opportunity In Testing Times

As travel demand slowly begins to return, the onus is on travel agents to adapt to survive the impact of Covid‐19. Traditionally, travel agents have depended on global distribution systems to shop and book airfares for their customers, and the incentives they receive from each booking has helped the GDSs outlive predictions that they would become obsolete, writes IBS Software vice president and head of aviation passenger solutions David Friderici.
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GUEST: AmTrav President On Business Travel's Software-As-A-Service Moment

There has been lots of discussion around the relevance of the TMC model post‐pandemic and whether the model should change. Change has been needed for a long time, and hopefully Covid-19 will be the accelerant. But the discussion needs to revolve less around what the TMC should be and more around what companies will need, writes AmTrav president Craig Fichtelberg.
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GUEST: Amex GBT CEO On Getting Business Travel Moving Again

After months of lockdown, the allure of travel has never been stronger. At the same time, the necessity of travel has never been so much under question, writes American Express Global Business Travel CEO Paul Abbott.
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