The International Air Transport Association director of distribution Yanik Hoyles submitted a letter in response to American Express Global Business Travel chief commercial officer Andrew Crawley's guest column on the New Distribution Capability.
For too long, the specific requirements of managed travel have been overlooked by the airlines, writes American Express Global Business Travel chief commercial officer Andrew Crawley. That's why together, across the value chain, we must put the corporate customer at the center of our focus.
Can modern airline retailing and corporate travel coexist? Travel Tech Consulting president and founder Norm Rose weighs in.
The approach to airline corporate dealing should be a partnership and not a win/lose adversarial relationship. Airlines give value through discounts and services to the corporation, and in return get incremental revenue. Unless both sides gain, it's not sustainable in the long term, writes McKinsey & Co. global airline program manager Prashanth Kuchibhotla.
The office is no longer the main setting for work, and business travel is taking on a new role as the catalyst of culture, writes American Express Global Business Travel CEO Paul Abbott.
2022 will be a key year for the future of rail platforms and ticketing in Europe. Emmanuel Mounier, secretary general of EU Travel Tech, which represents the interests of global distribution systems, online travel agencies, travel management companies and other travel sellers in Europe, gives an outlook on what to expect.
ATPCO president and CEO Alex Zoghlin this week delivered an address at The Beat Live in New York City contemplating corporate culture in a hybrid workplace, the need for collaboration and the changing nature of corporate travel.
Airlines have been communicating around, and investing massively in, sustainable aviation fuels, but the reality is that SAF is not a panacea that will cure all of the industry's sustainability woes, writes Advito sustainable collaboration practice lead Julien Etchanchu.
Maryles Casto's upcoming book—"A Hole in the Clouds"—recounts her journey from Philippines Airlines flight attendant to U.S. immigrant and founder of Silicon Valley travel agency Casto Travel. This excerpt from the book recalls a few run-ins with the tech elite and how they informed her service ethos.
Drawing on decades of experience as a travel buyer, travel management company executive and consultant, Partnership Travel Consulting founder and CEO Andy Menkes argues it's time to rethink service-level agreements in TMC contracts.