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GUEST: Sustainable Aviation Fuel Is Promising But Not A Panacea

Airlines have been communicating around, and investing massively in, sustainable aviation fuels, but the reality is that SAF is not a panacea that will cure all of the industry's sustainability woes, writes Advito sustainable collaboration practice lead Julien Etchanchu.
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GUEST: Maryles Casto On The Lengths An Agent Goes To

Maryles Casto's upcoming book—"A Hole in the Clouds"—recounts her journey from Philippines Airlines flight attendant to U.S. immigrant and founder of Silicon Valley travel agency Casto Travel. This excerpt from the book recalls a few run-ins with the tech elite and how they informed her service ethos.
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GUEST: It's Time To Slay The SLA In TMC Deals, Writes Andy Menkes

Drawing on decades of experience as a travel buyer, travel management company executive and consultant, Partnership Travel Consulting founder and CEO Andy Menkes argues it's time to rethink service-level agreements in TMC contracts.
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GUEST: The Cost Of Hidden Costs

The European Commission late last month gave Google two months to improve transparency in flight and hotel pricing. Travelport chief marketing officer Jen Catto writes that the internet giant isn’t the only one under pressure to do so.
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GUEST: Old, New Distribution Capabilities Will Coexist For A While. Get Used To It

Pass Consulting CEO Michael Strauss on New Distribution Capability's advancement, ongoing challenges and the elusive quest for a 'one-stop' shop.
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GUEST: Why Companies Should Stop Targeting 'Carbon Neutrality'

The concept of company-level carbon neutrality can be misleading and a hindrance in the important fight against climate change, writes Advito sustainable collaboration practice lead Julien Etchanchu.
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GUEST: Time To Reinvent Airline Payments

Eric Léopold, former director of financial and distribution systems transformation for the International Air Transport Association and now managing director of airline consultancy Threedot, calls for an "airline customer account" payment model.
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GUEST: Introducing The 'Transparent Aircraft Act Of 2021'

Aash Shravah advocates for better aircraft disclosures, as once-grounded 737 Max aircraft return to service.
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GUEST: Advito's Kusto Asks, Do Hotels Realize An Opportunity Is Slipping Away?

Advito senior director and global hotel practice lead Laura Kusto advocates for equitable dynamic pricing as the antidote for annual hotel requests-for-proposals tedium.
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GUEST: Festive Road's Krau On Demonstrating Online Booking Tool Value

In the Covid-19 era and beyond, online booking tools need to rethink service delivery across the three Cs: content, customer experience and control, writes Festive Road's Aurélie Krau.
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