Arpey Not Making Friends Among Agents

AMR CEO Gerard Arpey didn't want "to be too dramatic" with his comments about something that may not happen during his "working lifetime." But his comments, published here in The Beat, about "a day--and maybe I am dreaming here--where those folks who are the intermediary between us and our customers have to pay for access to our product rather than us paying them to distribute our product" did not make friends in the travel agent community. Check out the debate at Travel Weekly's site here. [more]