COMMENT: Amex's Technology Opacity, and TravelBahn 101

As evidenced by last week's interview with senior vice president Andrew Winterton, clarity and technology don't always mix in the American Express Business Travel Kool-Aid. A good sport about our badgering and what he claimed he could not say, Winterton nevertheless withheld the goods for which we were hoping: a simple explanation of what TravelBahn is and what its Distribution Solution enables.