In the Covid-19 era and beyond, online booking tools need to rethink service delivery across the three Cs: content, customer experience and control, writes Festive Road's Aurélie Krau.
As travel demand slowly begins to return, the onus is on travel agents to adapt to survive the impact of Covid‐19. Traditionally, travel agents have depended on global distribution systems to shop and book airfares for their customers, and the incentives they receive from each booking has helped the GDSs outlive predictions that they would become obsolete, writes IBS Software vice president and head of aviation passenger solutions David Friderici.
There has been lots of discussion around the relevance of the TMC model post‐pandemic and whether the model should change. Change has been needed for a long time, and hopefully Covid-19 will be the accelerant. But the discussion needs to revolve less around what the TMC should be and more around what companies will need, writes AmTrav president Craig Fichtelberg.
After months of lockdown, the allure of travel has never been stronger. At the same time, the necessity of travel has never been so much under question, writes American Express Global Business Travel CEO Paul Abbott.
Why are the global distribution systems still paying us? When we're the ones using their software, their technology, shouldn't we be paying them? This is a question I have been asking for a number of years, writes Aash Shravah, general manager of travel management company JTB Business Travel.
Edward Hasbrouck, a consultant to The Identity Project, a program of the First Amendment Project, submitted the following letter in response to an article this week.
A relative newcomer to the corporate travel industry, Fox World Travel CIO Sam Hilgendorf submitted this column on the New Distribution Capability initiative and its implications for airline distribution, the travel supply chain and corporate travel.
Everyone loves options. But over the past decade buyers have had very little variety in choosing a travel management company. The traditional TMC for decades has been offering the same online booking tool integrations, the same transaction fee pricing and the same savings-oriented analytics. The traveler is the last consideration in this model. But change is finally in the air, writes AmTrav president Craig Fichtelberg.
At The Beat Live this month, Lumo CEO Bala Chandran delivered a brief address on the applicability and ethics of artificial intelligence in the travel industry and beyond. Lumo taps machine learning techniques to predict flight delays, but Chandran warned that there is a lot of "bad AI" out there.
CWT chief architect Valerio Fuschini submitted this guest column on corporate travel and Business Process Management.